Privacy Policy
Privacy Policy
Last updated: August 10, 2026
This Privacy Policy describes how Luma ("Luma", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, or otherwise interact with our store, we may collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Order information
- Information you provide when contacting customer support
- Device and browser information
- IP address
- Website usage information
We only collect information that is reasonably necessary to operate our store and provide our services.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Communicate with you about your orders
- Respond to questions and requests
- Improve our products, website, and services
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal obligations
- Send marketing communications where you have provided the required consent
3. Shopify
Our store is hosted on Shopify, which provides the e-commerce platform used to operate our online store.
Shopify may process personal information as necessary to provide its services.
For more information, please review Shopify's Privacy Policy.
4. Payment Information
Payments are processed through the payment methods and payment providers available at checkout.
We do not need to store your complete payment card details ourselves when payment processing is handled by a third-party payment provider.
Payment providers may process your information according to their own privacy policies.
5. Shipping Providers
We may share information necessary to fulfill and deliver your order with shipping and logistics providers.
This may include your name, delivery address, contact information, and order details.
6. Customer Support
If you contact us, we may retain information from your communication in order to respond to your request and provide customer support.
7. Marketing Communications
Where required by applicable law, we will only send marketing communications when you have provided the appropriate consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.
Some cookies may be provided by third-party services used on our website.
Where required by law, we will request your consent before using non-essential cookies.
9. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors use our website and to improve our marketing.
These technologies may include services provided by third parties such as Google, Meta, TikTok, or other advertising and analytics providers.
Where required by applicable law, we will obtain the appropriate consent before using non-essential tracking technologies.
10. Sharing Personal Information
We may share personal information with trusted service providers where necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and logistics providers
- Customer support providers
- Analytics providers
- Marketing and advertising providers
- Professional advisers
- Authorities where legally required
We do not sell personal information for purposes unrelated to operating our business.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.
12. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information where applicable
- The right to restrict certain processing
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
- The right to data portability where applicable
- The right to lodge a complaint with a relevant data protection authority
To exercise applicable rights, please contact us using the information below.
14. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases without parental or guardian involvement.
We do not knowingly collect personal information from children for purposes unrelated to providing our services.
15. International Data Transfers
Some of our service providers may process personal information in countries outside your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
17. Contact Information
Luma
Email: ustaal2026@gmail.com
Business name: Prio United D.o.o.
Business address: Poljicka ulica 23 10000 Zagreb Croatia
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the information above.