Terms & Conditions

Terms of Service

Last updated: August 10, 2026

1. General

This website is operated by Luma ("Luma", "we", "us", or "our").

By accessing our website or purchasing products from us, you agree to these Terms of Service.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

2. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into agreements in your place of residence.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not violate any applicable laws or regulations when using our website or purchasing our products.

3. General Conditions

We reserve the right to refuse service to anyone for any lawful reason.

We reserve the right to modify, suspend, or discontinue any part of our website or services where reasonably necessary.

4. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, we do not guarantee that all information is complete, accurate, or current at all times.

We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary.

5. Products

We make reasonable efforts to display product information, descriptions, images, and colours as accurately as possible.

Actual colours may vary depending on your device or screen.

Products must be used only for their intended purpose and in accordance with any instructions or warnings supplied with the product.

6. Prices

Product prices are displayed on our website in the applicable currency.

Shipping costs and any applicable additional charges will be displayed during checkout.

Prices may change without prior notice. Changes will not affect orders that have already been accepted, except where required by applicable law.

7. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, suspected fraudulent activity, pricing errors, or incorrect order information.

If payment has already been taken for an order that we cancel, the applicable amount will be refunded.

8. Payment

Payment must be made using one of the payment methods available during checkout.

Payments may be processed through third-party payment providers.

You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

9. Shipping and Delivery

We ship orders to destinations available during checkout.

Estimated delivery times may vary depending on destination, product availability, carrier, and circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional costs may apply where permitted by applicable law.

Nothing in these Terms limits any mandatory consumer rights relating to delivery.

10. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Consumers may have statutory rights, including a right of withdrawal for eligible online purchases.

Nothing in these Terms excludes or limits mandatory consumer rights.

11. Defective or Damaged Products

If you receive a product that is damaged, defective, or does not conform to the contract, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.

Your statutory consumer rights remain unaffected.

12. Third-Party Services

We may use third-party services to operate our website, process payments, provide shipping services, analyze website usage, or provide other functionality.

Third-party services may have their own terms and privacy policies.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, security, or practices of third-party websites.

You access third-party websites at your own risk.

14. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and process personal information.

15. Errors and Inaccuracies

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct such errors and update information when necessary.

If an obvious pricing or product error occurs, we may contact you regarding the affected order.

16. Prohibited Uses

You may not use our website:

- For any unlawful purpose
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit fraudulent information
- To interfere with the security or operation of the website
- To attempt unauthorized access to systems or accounts
- To distribute malicious software
- To engage in fraudulent or abusive activity

17. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided for general informational and commercial purposes.

We do not guarantee that our website will always be available, uninterrupted, or error-free.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Luma shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law or mandatory consumer protection legislation.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Luma harmless from claims arising from your unlawful use of our website, violation of these Terms, or infringement of third-party rights.

This provision does not limit any mandatory consumer rights.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

21. Termination

We may suspend or terminate access to our website where there is a lawful reason to do so.

Any provisions that by their nature should continue after termination will remain effective.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and other applicable policies, constitute the terms governing your use of our website and purchases from our store, subject to mandatory applicable law.

23. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page.

24. Governing Law

These Terms are governed by the laws applicable to the business and transaction, subject to any mandatory consumer protection laws that apply to the customer.

Nothing in these Terms removes or restricts mandatory rights available to consumers under applicable law.

25. Contact Information

Luma

Email: ustaal2026@gmail.com

Business name: Prio United D.o.o.

Business address: Poljicka ulica 23 10000 Zagreb Croatia

Company registration number:HRSR.081639343

If you have any questions regarding these Terms of Service, please contact us using the information above.